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Existing Users

Users who already have an account.

Guide for Existing Users

Already have an account? Learn how to renew your passport, track applications, and manage your appointments.

Renewing Your Passport

If your passport has expired or is about to expire, follow these steps to renew it.

Steps:

  1. 1Log into your existing account
  2. 2Click 'Start New Application'
  3. 3Select 'RENEW' as your application type
  4. 4Enter your old passport number
  5. 5Complete the application form (your previous data may be pre-filled)
  6. 6Select service type and make payment
  7. 7Book your appointment and attend for biometrics
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Important

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Tips
  • •Start renewal before your current passport expires
  • •Have your old passport number ready
  • •Some information may be pre-filled from your previous application
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Tracking Your Application

Monitor the progress of your passport application through various stages.

Steps:

  1. 1Log into your account
  2. 2Go to 'My Applications' or 'Dashboard'
  3. 3Click on the application you want to track
  4. 4View the current status and progress
  5. 5Check for any notifications or required actions
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Application Statuses:

Form Completed- Application submitted
Received at PAC- Application received
Enrolment Complete- Biometrics captured
Approved for Printing- Processing complete
Ready for Collection- Passport is ready
Important

existingUsersGuide.sections.tracking.warning

Tips
  • •You'll receive SMS and email notifications at key stages
  • •Standard processing is under 15 days. 24-hour express also available
  • •Contact support if status hasn't changed in a while
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Rescheduling Appointments

Need to change your appointment date or time? Here's how to reschedule.

Steps:

  1. 1Log into your account
  2. 2Find the application with the appointment you want to change
  3. 3Click 'Reschedule Appointment'
  4. 4Select a new PAC location (if needed)
  5. 5Choose a new available date and time
  6. 6Confirm the reschedule
  7. 7Download your new appointment slip
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Important

Rescheduling may not be available if your application is already at certain stages.

Tips
  • •Reschedule as early as possible to get preferred slots
  • •Some changes may require additional payment
  • •Keep your new appointment slip for reference
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Replacing a Lost or Damaged Passport

If your passport has been lost, stolen, or damaged, you'll need to apply for a replacement.

Steps:

  1. 1Report the loss/theft to the nearest police station
  2. 2Obtain a police report
  3. 3Log into your account
  4. 4Start a new application
  5. 5Select 'MISSING_OR_DAMAGED' as your application type
  6. 6Upload the police report and affidavit
  7. 7Complete the rest of the application process
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Important

Lost passports are flagged in the system and cannot be reused.

Tips
  • •Report loss immediately to prevent misuse
  • •Keep the police report - you'll need to upload it
  • •An affidavit may be required in some cases
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